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FAQ
Shipping Policy – New Harvest
At New Harvest, each order is carefully prepared and shipped with intention. Please review the following shipping guidelines:
Processing Time
All orders are processed within 2–5 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Address Accuracy
Customers are responsible for providing the correct shipping address at checkout.
New Harvest is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Address Changes
If you need to update your shipping address, please contact us immediately. Once an order has been shipped, we are unable to make changes to the delivery address.
Returned Packages
If an order is returned due to an incorrect or undeliverable address, we will contact you to arrange reshipment. Additional shipping fees may apply.
Lost or Stolen Packages
New Harvest is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.